Room Delivery, Shipping & Returns

 

Room Deliveries

Gifts purchased at the Stollery Kids Store for any patient (young or old) of the Stollery Children's Hospital, University of Alberta Hospital or Mazankowski Alberta Heart Institute are delivered at no extra charge. These hospitals are located within the Walter C. Mackenzie Health Sciences Centre site at 8440 112 St. NW, Edmonton AB. Please select, Ship to this address (the address you provide as a customer) and then provide the patient's full name and room/unit number on the next page in the comment section when you select hospital room delivery at checkout. 

Room deliveries are not available for the Stollery NICU located at the Royal Alexanda Hospital. 

Shipping

Flat rate $12 shipping Canada-wide.

In Store pick up is free.

Curbside pick up is free.

No international shipping available

 

Returns

We hope you are completely satisfied with your purchase, but if there is something you would like to change, please contact us so we can work toward meeting your expectations.

Please note, that for infection control purposes and to protect our patient customers, some items may not be returnable.

Items approved for return must be in original packaging, with receipt or proof of purchase.

Should a gift be undeliverable (example: patient was discharged before delivery) we will be happy to work with you to forward the gift to the family free of charge, or refund your purchase. Note: you will have to provide forwarding information, as hospital admin will not provide personal patient information.